How to Report Work Refusals

From the Pennsylvania Department of Labor & Industry:


PA Dept of Labor Industry

With the introduction of the new Pennsylvania Unemployment Compensation System, employers may be searching for a way to report refusals of work. The system does not currently have a designated area where employers can easily make these reports.

Employers are encouraged to continue to use the UC-1921W Online Form. This form can be submitted directly through the PA UC website, or employers can email completed forms to RefusalofWork@pa.govPlease only use one method and do not send multiple reports for the same incident.

A refusal of suitable work issue arises under the following circumstances:

  • An employer offers work to an individual who is NOT already employed by the employer, and the individual refuses the offer.
  • An employee refuses a recall to work after an indefinite lay-off from the employer.
  • An individual discourages being hired, during the interview process.
  • PA CareerLink® refers an individual to an employer and the individual refuses or fails to report for the interview.

Employers should NOT report the following issues using the UC-1921W Online Form:

  • Call-offs/Absent Hours/PTO/Limited Availability
  • No-Show for Shifts
  • Voluntary Quits or Discharges
  • Declined assignments if the individual is still considered employed by the agency
  • Reasonable Assurance for School Claims
  • Any other potential issues involving a current employee or an individual considered, by the employer, to still be employed

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